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How to report BI Connector/Database Integration Dataset Metric Discrepancies

This article explains how to proceed when accessing and analyzing blog performance metrics across multiple websites using the BI Connector or Database Integration apps from Datawarehouse.io, based on available support guidance.

Summary

The BI Connector and Database Integration apps from Datawarehouse.io can surface performance metrics into the designated dataset, but support cannot prescribe which fields or parameters you should use to build reports. If you observe inconsistencies between your chosen data source (e.g. HubSpot, Google Ads, LinkedIn Ads, etc.) and the dataset provide by our apps, please provide full uncropped screenshots along with any relevant information such as the steps taken to arrive at the issue in question so the support team can investigate whether the dataset provided by our apps is returning inconsistent data. 

 

When to contact support for discrepancies

  • If metrics in dataset do not match what you see in HubSpot or if your syncs are not running on time as per your subscription expectations, open a support investigation by emailing the Help Desk directly at help@datawarehouse.io or by submitting a support request form by clicking the link here.
  • Support will compare the output in your dataset with the corresponding source data to determine whether inconsistencies exist and then proceed to investigate and advise as needed.

 

What to include when requesting an investigation Provide the following so the support team can analyze discrepancies:

  1. Full, uncropped screenshots of the dataset provided by the app showing the metric(s), field/columns, and rows in question.
  2. Full, uncropped screenshots of the corresponding data inside your data source for the same metric(s) and time range.
  3. Any additional information regarding the issue in question such as the steps taken to arrive at the discrepancy, immediate comparisons noticed between the provided dataset and the source data, etc.

 

Why full uncropped screenshots matter

  • Full screenshots preserve contextual information that can be necessary for troubleshooting (filters, column headers, timestamps, and surrounding rows). Support requests these to accurately compare source vs. dataset output.

 

Guidance on choosing report fields

  • The support team does not provide recommendations on which specific HubSpot fields or parameters you should use to create reports; selecting fields and parameters is outside the scope of Connector support.

 

Steps to prepare an effective support request

  1. Identify the exact metric(s) and record(s) that appear inconsistent (e.g., submissions, submissionPerPageview, Users, Sessions, Last Modified Date, missing fields/columns, etc.).
  2. In your dataset, open the view or table that shows the data provided by the app and take a full, uncropped screenshot that includes column headers, filters, and visible rows.
  3. In your data source, open the view or report that represents the same metric(s) and time range and take a full, uncropped screenshot showing the same contextual elements.
  4. Submit both screenshots to support with a brief description of the discrepancy and the time range involved.